Customer Service Ambassador

4 weeks ago


St John's, Newfoundland and Labrador, Canada GoodLife Fitness Full time
Customer Service Ambassador

About the Role

The Customer Service Ambassador is a vital part of the GoodLife Fitness team, responsible for creating a welcoming and engaging environment for members and potential members. This role involves being a front desk expert, assisting and supporting members and potential members, and ensuring their experience with us is always positive and engaging.

Key Responsibilities

  • Provide exceptional customer service and create a warm and welcoming atmosphere for members and potential members.
  • Be knowledgeable about club services and amenities, and able to sell these products when opportunities arise.
  • Assist members on the floor with questions about the FitFix and Cardio machines.
  • Handle comments, suggestions, and concerns in a courteous and professional manner.
  • Complete any other tasks required to provide an exceptional experience for members and guests.

Requirements

  • CPR-A & AED Certification
  • Must be Smart Tan certified within 3 months of employment
  • Excellent written and verbal communication skills
  • Superior customer service skills; ability to fully understand and embrace company culture
  • Proficiency in the use of computers
  • Previous customer service and sales experience an asset

What's in it for you

  • Ongoing training and development to ensure a long and successful career path
  • Career advancement opportunities
  • Competitive Total Rewards Package
  • FREE Fitness membership
  • Fun and energetic atmosphere to come to every day

Compensation:

$16.35 - $17.85

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