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Data Entry Operations Specialist

2 months ago

Montreal, Quebec, Canada Royal Bank of Canada Full time

**Job Summary**

We are seeking a detail-oriented and efficient Data Entry Operations Specialist to join our team at Royal Bank of Canada. As a key member of our operations team, you will be responsible for processing routine data entry and online input of transactions using your basic understanding of products and processes.

In this role, you will have the opportunity to work with a dynamic and collaborative team, contributing to the achievement of business SLA/KPIs. You will be expected to examine all documents for completeness, taking full responsibility for quality and accuracy of day-to-day responsibilities, tasks, and activities.

The ideal candidate will possess excellent problem-resolution skills, ability to work in high volume and strict timeframe deadlines, and bilingualism (English and French) to regularly interact with RBC partners and/or employees across Canada.

**Key Responsibilities:**

  • Follow standard processes as outlined in Folio guidelines policy, process, and procedures referring items outside established standards to the Manager.
  • Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
  • Examines all documents for completeness and takes full responsibility for quality and accuracy of day-to-day responsibilities, tasks, and activities.
  • Exercises due diligence in following operational risk policies, procedures, standards, and guidelines.
  • Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.

**What We Offer:**

  • A competitive salary of $45,000 - $55,000 per year, depending on experience.
  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.

**Required Skills and Qualifications:**

  • Client Focus
  • Efficient and accurate data entry abilities
  • Ability for problem resolution and to determine quickly the departments' priorities
  • Ability to work in high volume & strict timeframe deadlines
  • Bilingualism (English and French)

**Location:** Montréal, Canada

**Employment Type:** Part-time, Casual