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Store Support Services Director

3 weeks ago

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PetSmart Store Support Group, Inc. is committed to providing a positive and supportive work environment for our associates. As a leader, you will be responsible for driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service, and efficient execution of the store's daily business.

About the Role

This leadership position involves overseeing the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. The ideal candidate will have 4-6 years of retail leadership or experience in a customer-focused environment, proficiency in computer applications, strong written and verbal communication skills, ability to react under pressure, and strong organizational skills and attention to detail.

Responsibilities and Qualifications
  1. Leadership: Oversees the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.
  2. Recruitment and Development: Responsible for recruitment, hiring, coaching, and terminating associates.
  3. Schedule Management: Creates and posts schedules for the entire store after receiving input from Experience and Process Leader.
  4. Operational Execution: Drives the efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy.

The ideal candidate will possess excellent leadership and communication skills, be able to react under pressure, and have strong organizational skills and attention to detail.