Optical Sales Associate

2 months ago


Pickering, Ontario, Canada EssilorLuxottica Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Student Optician. As a Student Optician, you will play a critical role in delivering exceptional customer experiences, fostering customer retention, and promoting outstanding associate/doctor satisfaction.

Key Responsibilities
  • Greet customers promptly and provide personalized service to ensure a positive experience.
  • Determine the reason for the customer's visit and explain how to shop at Pearle Vision.
  • Perform tasks accurately and thoroughly, despite time pressure and customer volume.
  • Identify and resolve customer complaints in a timely and professional manner.
  • Under guidance from an Optician, handle tasks such as taking and recording measurements, adjusting or fitting eyewear, and ensuring finished eyewear meets Pearle Vision' optical standards.
  • Understand and communicate the features and benefits of various lenses and frames to customers.
  • Assist customers in selecting frames and lenses that meet their lifestyle, RX, and price needs.
  • Operate the software system accurately and efficiently, collecting payment and processing transactions.
  • Maintain a clean and organized store environment, adhering to company security procedures.
Requirements
  • High School Graduate or equivalent.
  • Registered in State licensure program (where applicable) or equivalent schooling.
  • Previous optical and retail experience.
  • Knowledge of State/Prov Licensing and Guidelines.
  • Knowledge of current optical theory and practices.
  • Strong communication and interpersonal skills.
  • Basic math skills and awareness of current fashion trends.
Preferred Qualifications
  • Prior sales training.


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