Application Support Manager

1 week ago

Old Toronto, Canada Fidelity Canada Full time
Job Overview

We are seeking an experienced Application Support Manager to join our team at Fidelity Canada. As a key member of our organization, you will be responsible for managing a Development Support team and ensuring the highest quality of customer service interactions with internal and external customers.

About Fidelity Canada
Fidelity Clearing Canada is a leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based companies.

Job Description
The successful candidate will have 5+ years of progressive experience in Software Engineering or Development Application support roles within the financial services industry, as well as 5+ years of experience in managerial roles. You will be responsible for coordinating with off-shore Development Application Support Teams, creating best practices and standard operating procedures for the Development Support team, and proactively reviewing internal process gaps and client-specific issues/problems to find innovative solutions.

Responsibilities
- Manage Technology Application Support staff responsible for providing development application support for FCC
- Maintain technology support for clients when dealing across multiple Fidelity groups and external vendors
- Participate in strategic planning of IT projects that have a companywide and/or department wide impact
- Provide technical information and support for Audit inquiries working with other FCC technical partners to complete audit deliverables and participate in improving the policies and procedures of the FCC technical department
- Ensure that all requests raised by clients and users are handled timely and appropriately; assists with Senior Management escalation where needed
- Interact with clients, vendors, FCC employees, and other Fidelity firm-wide partners
- Coordinate with off-shore Development Application Support Team
- Create best practices and standard operating procedures for the Development Support team
- Proactively review internal process gaps and client-specific issues/problems and look for innovative solutions

Requirements
- College Degree or equivalent work experience
- 5+ years of progressive experience in Software Engineering or Development Application support roles within the financial services industry
- 5+ years of experience in managerial roles

Salary and Benefits
We offer a competitive salary range of $120,000 - $160,000 per year, based on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a retirement savings plan and paid time off.

What We Are Looking For
We are looking for a highly motivated and experienced professional who is passionate about delivering exceptional customer service and has a strong background in software engineering and development application support. If you are a team player with excellent communication skills and a desire to make a difference in the financial services industry, we encourage you to apply.

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