Client Service Expert

7 days ago


Waterloo, Ontario, Canada Manulife Financial Full time
Job Description

We are seeking an experienced Mortgage Creditor Insurance Customer Support Specialist to join our team. As a key member of our cross-functional support team, you will play a vital role in supporting the delivery of our services, working closely with various stakeholders to achieve key business objectives.

Responsibilities

- Provide expert-level support for customer inquiries and issues related to our Mortgage Creditor Insurance products.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Participate in process improvement initiatives to enhance efficiency and effectiveness of our operations.

Requirements

- 2+ years of experience in customer service or a related field.
- Strong knowledge of creditor insurance products and mortgage industry practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.

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