Cloud Systems Architect

4 weeks ago


Vancouver, British Columbia, Canada Sierra Space Full time

At Sierra Space, we are at the doorstep of unlocking the future and embarking on a transformative journey.

Job Overview

This is a senior leadership position responsible for overseeing the IT team managing our SAP Center of Excellence. The successful candidate will be responsible for defining, documenting, configuring, testing, training, deploying, and supporting the functional capabilities of our application architecture.

About the Role
  • Define and manage the intake process and triage/assignment of tickets.
  • Oversight of SAP Support team workload, responsible to resolve conflicts/issues to keep the team moving forward productively.
  • Facilitate/oversee prioritization of tickets/requests from business (business assigned priorities are not always appropriate, need a leader to step in if a team member has too many 'critical/high' items on their plate to work effectively).
  • Drive clarity in feature requests, business process documentation, bug fixes to assure they are clearly understood and documented.
  • Create and maintain the overall business process and systems design.
  • Manage coordination of end-to-end issue resolution across teams (SAP is highly integrated, support team will need to coordinate frequently to resolve issues and capture upstream/downstream implications), including working with the technical/development team to assure enhancements and integrations are created and maintained.
  • Determine if existing support team is adequately staffed to support SAP (and integrated solutions) as Sierra Space continues to grow/scale -- this includes sourcing SAP team for remaining areas and considering additional ad-hoc support needs that could be filled through temporary subcontracting.
  • Generate and maintain roadmaps that show where we are going and how we are tracking to plan.
  • Drive communications strategies to assure the business users are aware of system design, and system enhancements and changes coming over time.
About You

We seek those who align with our values, vision, and audacious goals – while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement.

  • Bachelor's Degree in a related field.
  • Relevant experience may be considered in lieu of required education.
  • Possess an understanding of hypervisors, automation/orchestration of IaaS/PaaS cloud services.
  • Experience managing hybrid cloud services.
  • Successful, progressive leadership experience working in a highly-matrixed environment.
  • Demonstrated success recruiting, building, developing, coaching, and retaining a highly-motivated, high-performing workforce.
  • Demonstrated success implementing successful long-term planning while adapting to immediate changing customer demands.
Benefits

We offer a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 8%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

Estimated Starting Salary Range:$159,430.15 - $219,216.46

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