Application Support Specialist

3 weeks ago

Montreal, Quebec, Canada Desjardins Full time

As a key member of our team, you will play a vital role in supporting the Custody business line's applications. This involves working closely with a multidisciplinary team of over 60 professionals who oversee the maintenance and development of the application portfolio. Your primary responsibility will be to provide top-notch support and assistance to users, ensuring the quality of business solutions and resolving technical issues efficiently.

Key responsibilities include:

  • Analyzing and diagnosing issues, challenges, and needs for the Custody business line
  • Developing and proposing solutions to various problems
  • Following up as needed to solve complex or unusual problems
  • Developing and implementing goals, solutions, and action plans
  • Contributing to the development of the testing strategy
  • Identifying required tests to ensure coverage based on the target test level
  • Rigorously carrying out testing and following up on test results as specified in the product quality strategy
  • Serving as a resource person for projects and initiatives specific to your area of expertise

We offer a competitive salary and annual bonus, 4 weeks of flexible vacation starting in the first year, a defined benefit pension plan, group insurance, and reimbursement of health and wellness expenses and telework equipment.

To be successful in this role, you will need:

  • A Bachelor's degree in a related field
  • A minimum of two years of relevant experience in finance, application support, user tests, etc.
  • Intermediate advanced proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients
  • Knowledge of French is required

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