Resort Operations Manager

5 days ago

Campbell River, British Columbia, Canada Sonora Resort, Relais & Châteaux Full time

Company Overview

Sonora Resort, Relais & Châteaux is a luxury all-inclusive resort in British Columbia that prides itself on providing an exceptional hospitality experience. We are seeking a highly skilled and experienced General Manager to lead our team and drive the success of our resort.

Job Description

The General Manager will be responsible for the overall management and success of Sonora Resort, ensuring that all company policies and standards are maintained. This includes preparing and reviewing business strategy, planning and budgeting, and participating in the processes to hire and terminate staff.

Key Responsibilities

  • Leadership and Team Management: The General Manager will manage the Sonora Management Team by coaching, training, and developing department managers to meet operating goals.
  • Employee Relations: Ensure effective employee relations practices are followed, including instructing managers to use behavioral interviewing, support all in-house training, maintain professional supervision of all employees, schedule hours in a fair and equitable manner, evaluate performance on a timely basis, and follow all progressive discipline and documentation guidelines.
  • Performance Management: Conduct Employee Performance and Development reviews for all direct reports and ensure all Department Managers are implementing these systems within their own teams.
  • Guest Experience: Interact with guests to welcome them to Sonora Resort, provide our arrival orientation, and solicit and manage feedback about their stay.

Required Skills and Qualifications

To be successful in this role, the General Manager must possess:

  • Senior Management Experience: A minimum of three (3) years of experience in senior management position at a high-end resort or hotel is required.
  • Hotel and Resort Operations: Thorough understanding of hotel and resort operations, with experience in a live-in resort environment preferred.
  • Communication and Interpersonal Skills: Highly developed communication and interpersonal skills to support the building of strong relationships with employees and diverse groups of guests.
  • Leadership Skills: Exceptional leadership skills, above-average business intelligence, and ability to implement and execute standards to above-average outcomes.

Benefits

Sonora Resort offers a range of benefits to its employees, including:

  • Competitive Salary: A competitive salary is offered to the successful candidate.
  • Benefits Package: A comprehensive benefits package is available, including bonus based on performance, dental insurance, employee discounts, free food and snacks, free uniforms, health insurance, and wellness resources.

Others

We are an equal opportunity employer that aims to create a healthy, accessible, and rewarding work environment which highlights employees' unique contributions to our company's success. Applicant must be legally eligible to work in Canada.

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