Clinical Operations Manager
4 weeks ago
Clinical Operations Manager
The Clinical Operations Manager is responsible for ensuring the day-to-day operations of a clinic run smoothly. This includes managing the front and back ends of the clinic, ensuring revenue and cash receipts reconciliation is completed accurately and timely, and providing administrative support to patients and staff.
Key Responsibilities
- Creating a welcoming environment for patients
- Dealing effectively with customer and patient inquiries and complaints
- Managing the reception area
- Maintaining Accounts Receivable
- Accurately entering incoming payments and monthly deposit reconciliation
- Ensuring timely entry, accuracy, and completeness of all patient data in the Lifemark Patient System
- Timely submission of forms to insurance companies and stakeholders
- Expense and petty cash processing and control
- Obtaining and promoting GMB reviews and coaching staff on the same
- Accounting controls and reporting
- Managing payroll, including accuracy, communications, and meeting deadlines
- Clinic office management and administration
- Adherence to all company protocols
Qualifications and Core Competencies
- High School Diploma, G.E.D., or equivalent
- Current enrollment or graduation from a college diploma program in a related field (an asset)
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- A self-starter with an ability to work independently and collaboratively in a team environment
- Ability to work in a fast-paced environment
- Strong computer and data entry skills
- Experience in a Physiotherapy clinic (an asset)
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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