Veterinary Care Specialist

2 weeks ago

Calgary, Alberta, Canada VCA Full time

Veterinary Assistant, Client Care

Location: Calgary, AB

Shawnessy South Animal Hospital is seeking a reliable and compassionate Client Care Coordinator/Veterinary Assistant to join our team. This full-time opportunity involves a range of responsibilities that contribute to the efficient daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated.

Key Responsibilities:

  • Assist veterinary staff with various tasks and treatments
  • Create a warm and welcoming environment for our patients and pet parents
  • Create a positive, low-stress atmosphere for our clients and patients
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
  • Compassion and nurturing attitude
  • Ability to remain calm in stressful situations and adapt to changing situations
  • Efficient in carrying out assignments independently
  • Takes initiative to complete tasks throughout the day
  • Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

Additional Responsibilities:

  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality or retail is an asset

What VCA Canada Offers:

A Caring Culture of Wellness and Appreciation

We have the right fit for you. With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in:

  • RRSP Employer 5% Match Program
  • Competitive wages and benefits
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps

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