Quick Service Supervisor
2 months ago
Job Summary
An integral part of the hospitality team, the Quick Service Supervisor leads a respective team during games and events at Rogers Arena and provides coaching to ensure each fan receives exceptional service. This is a part-time, hourly, event-based position.
Key Responsibilities
- Lead a respective team and provide ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional.
- Contribute to building a high-performance team by actively partnering with all staff of Rogers Arena.
- Other duties as required.
Requirements
- Must be at least 19 years of age.
- Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm.
- Must be able to safely lift up to 35 lbs.
- Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time.
- Completion of Serving it Right Certificate.
- Excellent on-the-spot problem-solving skills, including the ability to independently handle service recovery situations to a fan's satisfaction.
- Strong communication and listening skills and the ability to communicate with guests and respond to inquiries.
- Have an incredible ability to thrive in a fast-paced and high-volume environment while maintaining a first-in-class hospitality and food and beverage experience.
- Proven front-line customer service leadership in a Quick Service setting.
- Non-Canadian residents must hold a valid work permit expiring no earlier than October 2025.
- A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM).
- This is an onsite role at Rogers Arena in downtown Vancouver.
About Vancouver
Vancouver is one of the most diverse cities in the world, and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
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