IT Configuration Management Expert

4 weeks ago


Montreal, Quebec, Canada Desjardins Group Full time

About the Role:

We are seeking a highly skilled IT Configuration Management Advisor to join our team at Desjardins Group. As a senior advisor, you will play a key role in ensuring the stability and development of our CMDB repository by applying governance rules and policies.

Key Responsibilities:

  1. Analyze data to produce accurate service trees.

  2. Conduct thorough studies and analyses to support controls and operations.

  3. Make informed recommendations and create comprehensive reports.

  4. Identify opportunities for improvement and coordinate complex problem resolution.

  5. Produce and maintain high-quality documentation on the use of tools on various media and host meetings with the user community.

  6. Create and support continuous improvement initiatives for operations and governance.

  7. Represent your unit before decision-making bodies within the organization.

Requirements:

  • Bachelor's degree in computer science or a related field.

  • A minimum of 6 years of relevant experience managing IT services.

  • Operational experience (impact management).

  • Knowledge of French is required.

  • Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients.

  • Development knowledge (coding and principles).

  • Analysis knowledge (specifications, needs).

  • Knowledge of entity-relationship models.

  • Knowledge of ITIL.

  • Interpersonal Savvy, Strategic mindset.

About Us:

At Desjardins Group, we believe in equity, diversity, and inclusion. We're committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins Group, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients, and communities we serve.



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