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Technical Support Specialist

2 weeks ago


Winnipeg, Manitoba, Canada Winnipeg Regional Health Authority Full time

About the Role

We are seeking a highly skilled Application Support Analyst II to join our team. As a key member of our technical support group, you will be responsible for providing expert-level support for various solutions of varying complexities.

Responsibilities

  • Provide technical expertise in the support of various solutions of varying complexities.
  • Work with web-based applications and have a familiarity with web-browsers.
  • Good understanding of ITIL Incident, Problem, and Change Management processes.
  • Collaborate with cross-functional teams to resolve technical issues.

Requirements

  • 3+ years related technical experience within an application support environment.
  • Intermediate knowledge of the assigned applications, with a focus on SAP SuccessFactors Recruiting and Onboarding is ideal.
  • A post-secondary degree/diploma in Computer Science, Systems Engineering or related field.
  • SAP SuccessFactors Expert (SFX) Accreditation or complete within six months of hire.