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Technical Support Specialist
2 weeks ago
About the Role
We are seeking a highly skilled Application Support Analyst II to join our team. As a key member of our technical support group, you will be responsible for providing expert-level support for various solutions of varying complexities.
Responsibilities
- Provide technical expertise in the support of various solutions of varying complexities.
- Work with web-based applications and have a familiarity with web-browsers.
- Good understanding of ITIL Incident, Problem, and Change Management processes.
- Collaborate with cross-functional teams to resolve technical issues.
Requirements
- 3+ years related technical experience within an application support environment.
- Intermediate knowledge of the assigned applications, with a focus on SAP SuccessFactors Recruiting and Onboarding is ideal.
- A post-secondary degree/diploma in Computer Science, Systems Engineering or related field.
- SAP SuccessFactors Expert (SFX) Accreditation or complete within six months of hire.