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Electrical Solutions Manager

1 month ago

Edmonton, Alberta, Canada nVent Full time

nVent is a dynamic global organization that connects and protects its customers with inventive electrical solutions. The company values diversity, inclusion, and employee authenticity.

Job Overview

This position is based in Canada and reports to the regional management team. As an Electrical Solutions Manager, you will lead a team responsible for handling orders, customer inquiries, complaints, and price quotes. You will also oversee the management of the team to ensure alignment with performance goals.

Key Responsibilities
  • Serve as the Canadian functional leader for the Inside Sales Team, overseeing operations in Trenton and Edmonton.
  • Lead the team responsible for handling orders, general inquiries, complaints, and price quotes.
  • Follow up and report on key performance metrics, aligning with and improving standard global metrics.
  • Oversee the management of the team to ensure alignment with performance goals.
  • Recruit, hire, coach, mentor, develop, and lead a skilled Inside Sales team including managing staff performance to ensure high performance. Assess training needs and provide ongoing support and feedback to team members.
Process Standardization and Improvement
  • Lead the standardization of processes and procedures to create an environment of continuous improvement.
  • Identify the people, processes, and technology capabilities required to deliver exceptional customer experiences.
  • Ensure effective utilization of all resources, including employees, equipment, and materials, within budget, cost, and quality standards.
  • Provide training and development plans to support continuous improvement initiatives.
Communication and Teamwork
  • Maintain excellent communication with manufacturing and sales teams across all North American Thermal Management locations regarding product status, including late orders and extended lead times.
  • Connect and collaborate with peers at the nVent level, sharing best practices and seeking opportunities for improvement.
Operational Responsibilities
  • Quote and implement Field Support Services (FSS), product repairs, and MRO (Maintenance, Repair, and Operations) engineering services requests with priority. Manage returns, warranty claims, and invoices efficiently and in a timely manner through the SAP Operating System.
  • Partner in leading customer framework agreements, ensuring product and service validity periods to minimize margin erosion.
  • Liaise with various internal departments for the detailed execution of service orders, including services and complex materials.
Requirements
  • Ideally 3+ years of technical sales support or technical customer service experience in an electrical or industrial sales environment.
  • Ideally 1+ years of experience leading direct reports.
  • Advanced knowledge of Microsoft Office: Excel, Word, and Outlook.
  • Ability to develop positive relationships with strong written and verbal communication skills.
  • Experience in SAP, Open Invoice, and Ariba is an asset.
  • Experience working with Salesforce or similar CRM programs is an asset.
  • Mechanical proficiency is an asset.
  • Ability to work out of our Edmonton or Trenton CA office and travel 15% if needed on average.

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications. Benefits include a comprehensive health insurance plan, 401(k) matching program, and paid time off.