IT Operations Specialist
1 month ago
Clearance Requirement: SecretMust Have
Key Responsibilities:
- Provide systems administration and operations support, including setting up user access, user profiles, backup, and recovery, and day-to-day computer systems operations.
- Perform software upgrades and apply patches.
- Provide customer interface to ensure requested changes are implemented.
- Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
- Provide expertise in the areas of IT Infrastructure, Servers, and Operating Systems to development teams.
Technical Skills:
- Troubleshooting and making modifications in Digital Workplace Catalog (DWPC) and DWP.
- Data configuration and installing/patching BMC ITSM (ARS AI CMDB ITSM RKM SLM) plus Smart IT and DWP & DWPC all v20.x and newer.
- Smart Reporting install configurations and customization as per the client requirements.
- Review remedy workflow via devstudio and trouble performance issues including enabling logs and identifying workflows or platform aspects from a root cause analysis.
- Ability to run BMC utilities for post DB copy updates foundation data loads (manually or through DMT tool).
- Configuring SOAP, REST, and atrium integrator-based integrations.
Work Environment:
Managing BMC ITSM application suite in development environment within Linux infrastructure.
Remote Work:
No
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