Merchandising Manager Role

4 days ago


Gatineau, Quebec, Canada RONA Full time

About Us: RONA is a leading retailer of home improvement products and services. We operate or service corporate and affiliated dealer stores, offering a distinctive product and service mix that meets the needs of DIYers and contractors.

Job Summary: As an Assistant Store Manager - Customer Experience, you will play a critical role in driving sales growth, improving customer satisfaction, and developing a high-performing team. You will be responsible for managing all aspects of store operations, including merchandising, sales, and customer service.

Key Responsibilities:

  • Lead a team of associates to deliver exceptional customer service
  • Manage all inventory, merchandising, sales, and customer service activities in various departments
  • Develop and motivate your team to achieve sales targets and improve customer satisfaction
  • Identify and address any barriers to superior service
  • Build professional business relationships with suppliers and vendors

Requirements: To succeed in this role, you will need 3 years of experience leading associates in a retail environment, 1 year of experience performing manager-on-duty responsibilities, knowledge of interior/exterior product categories, and strong working knowledge of Microsoft Office Suite.



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