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Service Attendant

2 months ago

Ottawa, Ontario, Canada Marriott International Full time

Job Summary

We are seeking a highly skilled and customer-focused Service Attendant to join our team at Marriott International. As a Service Attendant, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Greet and escort guests to their rooms, ensuring a warm and welcoming experience.
  • Open doors and assist guests/visitors entering and leaving the property, providing clear directions and information about our amenities and services.
  • Inform guests of local areas of interest and activities, helping them to make the most of their stay.
  • Identify and explain room features to guests, including the use of room keys, mini-bars, and in-room safes.
  • Transport guest luggage to and from guest rooms and/or designated bell areas, ensuring efficient and secure handling.
  • Assist with luggage storage and retrieval, providing a convenient and hassle-free experience for our guests.
  • Assist guests/visitors in and out of vehicles, including loading and unloading luggage, and supply guests with directions as needed.
  • Arrange transportation for guests/visitors, including taxi cabs, shuttle buses, and limousine/sedan services, and record advance transportation requests as necessary.
  • Communicate parking procedures to guests/visitors, ensuring they are aware of our parking policies and procedures.

Requirements

  • High school diploma or equivalent required.
  • No related work experience necessary, but a positive attitude and willingness to learn are essential.
  • Ability to work in a fast-paced environment, providing exceptional service to guests in a professional and courteous manner.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
  • Ability to move, lift, and carry objects in a safe and efficient manner, including up and down stairs and/or service ramps.
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping, as required.

Marriott International is an Equal Opportunity Employer

We are committed to diversity and inclusion, and we welcome applications from qualified candidates from diverse backgrounds. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.