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Customer Education Specialist

2 months ago

Vancouver, British Columbia, Canada Comm100 Full time
Customer Education Specialist

Comm100 is a leading digital customer engagement platform, empowering organizations to deliver exceptional customer experiences.

We're seeking a skilled Customer Education Specialist to join our dynamic Customer Success team. In this role, you will design and deliver high-quality learning materials and training sessions to help customers maximize the value of our platforms and products.

Key Responsibilities:
  • Develop comprehensive training materials, including manuals, presentations, and online resources, tailored to different learning styles and needs.
  • Lead engaging and informative training sessions, predominantly virtually, to ensure participants understand and effectively utilize our platforms and products.
  • Provide support and guidance to clients from diverse industries, addressing their queries, troubleshooting issues, and ensuring they derive maximum value from our solutions.
  • Collaborate with the project team and other departments to align training objectives with project goals and customer needs.
  • Stay up-to-date with the latest industry trends, product updates, and technological advancements to ensure the training materials remain relevant and effective.
Requirements:
  • Bachelor's degree in a relevant field (e.g., Education, Information Technology, Business).
  • 2-5 years of experience in a training or instructional role, preferably in Tech or related industry.
  • Strong spoken and written communication and presentation skills for technical writing, documentation, and training delivery.
  • Ability to create clear, engaging, and accessible training materials.
  • Proficiency in various training methods and technologies (e.g., LMS, video conferencing tools).
Preferred Skills:
  • Familiarity with our platforms and products, or the ability to quickly learn and understand new technologies.
  • Experience working with a government or government-related project previously would be an asset.

We offer a flexible working environment, company laptop, and monthly home office allowance. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, please submit your application.