Retail Operations Director

2 days ago


Vaughan, Ontario, Canada KITCHEN NATION Full time
About the Role

We are seeking a skilled Retail Operations Director to lead our retail operations team at KITCHEN NATION. The successful candidate will be responsible for managing staff, assigning duties, and implementing strategies to drive sales growth and customer satisfaction.

Key Responsibilities
  • Staff Management: Manage and supervise a team of retail staff, ensuring they have the necessary skills and knowledge to provide exceptional customer service and achieve sales targets.
  • Market Research: Conduct market research to identify trends, consumer demand, and competitor activity, informing decisions on product selection, pricing, and promotional activities.
  • Merchandise Selection: Select and procure merchandise for resale, ensuring that products meet quality and price standards.
  • Marketing Strategies: Develop and implement marketing strategies to promote products and services, increase brand awareness, and drive sales.
  • Budget Planning: Plan and manage budgets to ensure efficient use of resources, monitor revenues and expenses, and make adjustments as needed.
  • Recruitment and Supervision: Recruit, hire, and supervise staff and volunteers, providing training and development opportunities to enhance their skills and performance.
  • Daily Operations: Plan, organize, direct, control, and evaluate daily operations, ensuring that stores are well-managed, and customers receive excellent service.
Work Environment and Requirements
  • Fast-Paced Environment: Work in a fast-paced environment with tight deadlines, requiring strong organizational and time management skills.
  • Attention to Detail: Demonstrate attention to detail, ensuring accuracy and precision in all aspects of work.
  • Client Focus: Maintain a client-focused attitude, providing exceptional customer service and ensuring customer satisfaction.
  • Adaptability: Adapt to changing circumstances, priorities, and deadlines, remaining flexible and responsive to business needs.
  • Hardworking: Demonstrate a hardworking attitude, being proactive, and willing to go above and beyond to achieve goals and objectives.
Salary and Benefits

The estimated salary for this role is $85,000 - $105,000 per year, depending on experience and qualifications. Additionally, employees may be eligible for benefits such as health insurance, retirement plans, and paid time off.



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