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Senior Service Associate

1 week ago

Toronto, Ontario, Canada Scotiabank Full time
About This Role

This is a key position within the Canadian Banking Branch network, where you will provide exceptional service to our customers.

As a Senior Customer Experience Associate, you will work closely with colleagues to achieve branch targets and provide technical support to clients.

Your Key Responsibilities:
  • Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted.
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities.
  • Be a technology expert and share your knowledge with clients to better manage their banking needs.
Requirements:
  • You must be willing to assist in a professional, friendly, and efficient manner.
  • You must be available to work a flexible schedule.
  • You must have experience with conducting simple sales and proactive marketing calls.
  • You must have strong technical skills to promote digital/self-service banking options.