IT Vendor Services Manager
4 weeks ago
E-Comm 911 is seeking a highly skilled IT Vendor Services Manager to oversee and optimize our technology vendor partnerships. As a key member of our team, you will be responsible for enhancing operational efficiency and maximizing the value derived from vendor engagements.
This is an exciting opportunity to lead in shaping our vendor strategy, implementing a robust management framework, and ensuring seamless, high-quality technology services.
Key Responsibilities- Develop and implement a comprehensive vendor management framework to guide the shift from perpetual licenses to subscription-based solutions.
- Lead strategic partnerships with vendors and internal stakeholders to ensure our tech services align perfectly with our business objectives.
- Own the vendor lifecycle, from vendor selection and contract negotiations to onboarding, performance evaluation, and renewals.
- Drive cost savings and performance by actively managing vendor agreements, identifying improvements, and optimizing service delivery.
- Stay ahead of the game by anticipating contract renewals and ensuring compliance with organizational policies.
- Collaborate with cross-functional teams to ensure every contract includes the right protections and controls.
- Support innovation by contributing to Requests for Proposals (RFPs), supplier evaluations, and business cases for new technology services.
- Make an impact with your insights on service risks and compliance, working to safeguard our operations and enhance our IT ecosystem.
- A Bachelor's degree in computer science, business administration, or a related field (Master's degree preferred).
- 7+ years of experience in IT vendor service management, with a strong focus on subscription-based models like SaaS and IaaS.
- A sharp business mind, with expertise in managing IT service agreements, budgets, and cost controls.
- Top-notch negotiation skills to get the best out of our vendor contracts while balancing quality and cost-efficiency.
- Strong collaboration abilities—you'll be working closely with multiple teams to ensure seamless service delivery.
- A proactive approach to problem-solving and risk management, always staying one step ahead in vendor performance and compliance.
- Hands-on knowledge of network systems, cloud solutions, and vendor management software to keep our operations running smoothly.
- Meaningful work - work with a sense of purpose, supporting the public and first-responders.
- Competitive salary - with the opportunity for increases.
- Earned Time Off - eligibility to participate in our Accumulated Time-Off Program.
- 100% paid extended health and dental benefits.
- Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan.
- Career development - we are supportive in developing your skills while pursuing your career at E-Comm.
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