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Operations Director of Expansion

1 week ago


Vancouver, British Columbia, Canada Bayshore HealthCare Full time
Job Description

The Director of Growth & Operations will play a central role in leading all aspects of the business, including sales and business development, HR, finance, clinical and digital operations. As a people leader, you will have overall accountability for the performance of the administrative and front-line delivery teams which includes overseeing support for caregivers, such as nurses and personal support workers who provide essential home care services. Your responsibilities will include implementing competitive business development strategies, driving service excellence, and ensuring efficient operations to deliver high-quality home care services.

Key Responsibilities

Develop and execute comprehensive annual business plans, incorporating innovative strategies to drive sales growth in B2B or B2G home care services.
Meet or exceed business targets including but not limited to: financials, employee experience, customer experience, and quality.
Proactively identify RFPs within the scope of business lines and partner with Bayshore's RFP team to respond.
Manage all contractual agreements and adhere to SLAs and other contractual requirements to ensure high-quality services and customer satisfaction.