Service Advisor Team Member

2 days ago


Richmond Hill, Ontario, Canada Mobile Auto Solutions, LLC Full time
About Us:

At Mobile Auto Solutions, LLC, we are committed to delivering exceptional customer experiences. Our team members play a vital role in achieving this goal, and we are seeking a highly skilled and motivated Service Advisor to join our team.

This individual will be responsible for providing outstanding service to our customers, ensuring their vehicles are repaired to the highest standards, and exceeding their expectations. If you are passionate about delivering exceptional customer service and have a strong understanding of collision repair practices, we encourage you to apply for this exciting opportunity.

Responsibilities:
- Provide exceptional customer service, ensuring customers are satisfied with the repair process.
- Manage relationships between customers, insurance companies, dealerships, and repair facilities.
- Accurately diagnose collision damage and communicate the repair process to clients.
- Manage repair orders, ensuring all information is captured and accurate.
- Schedule repairs and assign job classification accordingly.
- Order parts and arrange sublet repairs with vendors when required.

Requirements:
- Post-secondary education or equivalent experience in a collision repair environment.
- A minimum of 1 year's experience in a similar role.
- Strong attention to detail and high degree of accuracy.
- Effective communication and interpersonal skills.
- Ability to interpret work scope from vehicle estimates or work orders.
- I-Car Registered (working towards Gold Class certification).
- Working knowledge of vehicle repairs practices.

Compensation Package:
Salary: $43,000 - $60,000 per year.

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