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Retail Store Manager

2 months ago

Ottawa, Ontario, Canada Rogers Communications Full time
About the Role

Rogers Communications is seeking a highly motivated and experienced Retail Store Manager to join our team. As a key member of our retail team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales professionals.

Key Responsibilities
  • Lead a High-Performing Sales Team: Foster a positive and productive work environment that encourages collaboration, innovation, and continuous learning.
  • Drive Sales Growth: Develop and implement sales strategies to meet or exceed sales targets, while maintaining a deep understanding of customer needs and preferences.
  • Improve Customer Satisfaction: Ensure that customers receive exceptional service, resolving issues promptly and efficiently, and providing personalized solutions to meet their needs.
  • Manage Store Operations: Oversee daily store operations, including inventory management, visual merchandising, and loss prevention.
  • Develop and Implement Training Programs: Design and deliver training programs to enhance the skills and knowledge of sales team members, ensuring they have the tools and expertise needed to succeed.
  • Collaborate with Cross-Functional Teams: Work closely with other departments, such as marketing and merchandising, to ensure alignment and effective execution of sales strategies.
Requirements
  • Leadership Experience: Proven track record of leading high-performing sales teams and driving sales growth.
  • Customer Service Skills: Excellent customer service skills, with the ability to resolve issues promptly and efficiently.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective strategies to drive sales growth and improve customer satisfaction.
  • Adaptability: Ability to adapt to changing sales environments, priorities, and deadlines.
What We Offer
  • Competitive Compensation: Competitive salary and bonus structure.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision coverage.
  • Professional Development Opportunities: Opportunities for professional growth and development, including training and education programs.
  • Flexible Work Arrangements: Flexible work arrangements, including telecommuting and flexible hours.