Garden Centre Floristry Lead
7 days ago
**Job Description:**
The Garden Centre Floristry Lead is responsible for overseeing the daily operations of the floral department within our garden centre. This role requires a highly skilled and experienced individual who can deliver exceptional customer service, manage staff, and maintain high standards of quality and safety.
Key Responsibilities:
- Provide exceptional customer service, ensuring a friendly and personalized experience for all customers.
- Manage and supervise staff, including interviewing, selecting, and scheduling employees.
- Ensure the maintenance of safety procedures and sanitation standards, as per company policy.
- Design innovative and exciting fresh, silk, and dried flower arrangements.
- Respond promptly to customer inquiries, requests, and complaints, ensuring courteous customer relations at all times.
Requirements:
- Exceptional customer service skills and a minimum of three to five years' experience in the floral industry, preferably with two years of management experience.
- Post-secondary education in floral design or specialized on-the-job training.
- A competent working knowledge of plant and flower care.
- Flexibility to work a variety of hours, including days, evenings, and weekends.
- Ability to work in a fast-paced environment under pressure.
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