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Customer Service Delivery Lead

3 weeks ago

Winnipeg, Manitoba, Canada Rogers Communications Full time
About the Job

We are seeking a highly skilled Customer Service Delivery Lead to join our team. As a critical MSC role, this specialist will be located at a large strategic account and support the customer facility.

The successful candidate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement, managing our MSC ControlPoint Solutions (Vending, VMI, Crib), and driving the MSC value with these customers.

Key Responsibilities
  • Excellent oral and written communications skills are also required to provide customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
  • Collaborates with the account team to maximize customer satisfaction and future projects.
Requirements
  • 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
  • Metalworking knowledge and experience is a plus but not always required.