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Senior Operations Analyst

2 months ago

Calgary, Alberta, Canada Qualico Canada Full time

Job Overview

As a key member of the Qualico Canada team, the Senior Operations Analyst will play a pivotal role in driving operational efficiencies across the organization. Reporting to the General Manager, Operations, this individual will be responsible for leading cross-functional initiatives and technological enhancements to improve overall operational effectiveness.

Key Responsibilities

  • Develop and implement process improvements to increase productivity and efficiency across all departments.
  • Conduct thorough analysis of existing procedures to identify areas for refinement and optimization.
  • Research and recommend new technologies and software platforms to support business objectives.
  • Provide leadership and expertise in CRM system support, ensuring seamless integration with business operations.
  • Collaborate with cross-functional teams to develop and implement project management strategies.
  • Design and deliver training programs to ensure optimal tool usage and effective implementation of process improvements.

Requirements

  • Proven experience in operational efficiency and process improvement, with a strong background in IT and CRM systems.
  • Minimum 10 years of experience in the new home construction industry, with a focus on operational excellence.
  • Valid driver's license and access to a reliable vehicle.
  • Satisfactory verification of criminal record check.
  • Proficient in Microsoft Office Programs and various software platforms, including Hubspot and Autodesk.

What We Value

  • Collaborative and open communication style.
  • Ability to set clear, measurable, and achievable goals.
  • Strong problem-solving skills and creative thinking.
  • Adaptability and flexibility in a fast-paced environment.

Work Environment

The Senior Operations Analyst will primarily work in an office setting during regular business hours, with occasional travel to job sites and potential overtime requirements.