Security Guardian

4 weeks ago

Milton, Ontario, Canada Great Blue Heron Charity Casino Full time
Job Title: Security Officer

The Security Officer plays a vital role in protecting the company's assets while providing a welcoming and secure environment for guests and team members at the Great Blue Heron Charity Casino. This role requires a unique blend of security expertise and customer service skills.

Key Responsibilities:
  • Protect guests and team members against theft, fraud, vandalism, and abuse
  • Deliver exceptional customer service and respect to patrons and colleagues
  • Perform a variety of duties, including controlling access to the facility and sensitive areas, escorting visitors, and assisting departments
  • Monitor and record activities in a daily log and assigned notebook
  • Provide first aid and medical attention as needed
  • Comply with all applicable laws, policies, and procedures, including AGCO regulations
Requirements:
  • Ability to exceed internal and external guest expectations through timely, effective, and service-oriented communication
  • Two years of experience working with the public in a service role or in the service industry
  • Excellent problem-solving and conflict resolution capabilities
  • High school diploma or equivalent required, post-secondary education an asset
  • Previous experience or training in security an asset
  • A willingness to learn, develop, and achieve new skills for personal and professional development
  • Computer literacy in MS Office
  • Ability to successfully obtain Smart Serve certification
  • Inquisitive, investigative mind, able to identify suspicious behaviors/transactions and make sound judgments based on this
  • Able to organize data with great accuracy
  • Knowledge of privacy legislation an asset
  • A current First Aid/CPR certification
  • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

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