Rehabilitation Clinic Leader
4 days ago
We're seeking an experienced healthcare professional to lead our Chinatown clinic in Vancouver. As our new Clinic Manager, you'll be responsible for overseeing daily operations, managing front-of-house teams, and driving revenue growth opportunities.
The ideal candidate will have a strong background in office management, business operations, or a similar role. They should possess excellent leadership skills, with a proven track record of managing teams and ensuring efficient clinic operations. Additionally, they should be business-minded, able to turn ideas into action, and drive revenue growth opportunities.
Key Responsibilities:
- Oversee daily clinic operations, ensuring efficiency, excellent client service, and alignment with company standards.
- Support Front Desk Associates (FDAs) by leading and coaching them to deliver a seamless client experience, including scheduling, claims, and invoices management.
- Ensure financial accuracy by overseeing procedures such as accounts receivable reconciliation and cash sheet balancing.
- Manage inventory and maintenance, working closely with the Regional Operations Manager to coordinate repairs and improvements.
- Optimize scheduling to maintain smooth clinic operations and ensure front desk coverage and clinician support.
Leadership & Team Development:
- Train and mentor FDAs to uphold high operational and client service standards.
- Collaborate with the Lead Clinician to ensure operational support and resource availability for clinicians.
- Foster a positive and collaborative team environment focused on excellence and client care.
- Set goals and provide feedback through regular monthly meetings to align on objectives, performance, and team development.
Requirements:
- 3-5 years of experience in office management, business operations, or a similar role.
- Strong leadership skills with a proven track record of managing front-of-house teams and ensuring efficient clinic operations.
- Business-minded with a focus on driving revenue growth opportunities.
- Excellent communication and interpersonal skills.
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