Parts & Service Support Representative - Refuse Equipment Specialist
3 weeks ago
The Parts and Service Support Representative - Refuse is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and expert for our refuse products, providing support to a diverse portfolio of existing and new refuse customers.
Key Responsibilities- Service existing accounts and ensure effective and continuous customer communication/interaction
- Prospect and assess territory for potential new customers
- Promote and sell represented product lines throughout the territory
- Prepare quotations for customers, follow up on sales and process orders
- Organize parts delivery (and deliver when required)
- Support credit control by tracking and collecting customer receivables
- Acquire and update customer information to ensure up-to-date customer database
- Establish a visit plan and schedule weekly
- Conduct regular visits to customers' job site/field to inspect machines/fleets and leverage parts sales opportunities by offering reliable solutions to customers' requirements
- Promote promotional products and campaigns
- Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
- Remain knowledgeable of company's products, market, and industry trends, competitors, and leading customer strategies
- Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
- Produce territory analysis reports on applicable market
- Conduct daily/weekly prospecting parts calls
- Log all calls and communications with customers to allow for seamless customer support
- Develop and present parts packages to customers
- Proactively seek opportunities for new sales growth
- Increase year-over-year part sales growth, parts gross margin, and diversification in product and customer base
- Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
- Complete additional tasks as assigned
- Post-Secondary Diploma in Business Administration, Sales, or a related program OR equivalent experience
- Valid driver's license with a clean driver's abstract
- Must be able to pass a pre-employment background check
- 3+ years' experience in a Customer Service Representative role or a related position
- Experience using MS Office Suite, with a focus on Microsoft Word and Excel
- Experience using a Customer Relationship Management (CRM) software
- Experience analyzing current sales and forecasting future sales
- Experience developing sales strategies
- Previous exposure to a heavy equipment work environment is preferred
- Must have strong verbal and written communication
- Strong sales and customer service skills
- Strong understanding of sales processes
- Self-motivated, results-oriented, and motivated to exceed targets
- Ability to plan and execute assignments with general guidelines and work independently
- Work in compliance with the appropriate safety legislation/regulations/safety policies
- Report any known workplace hazard or safety violations
- Cooperate with their workplace's Safety Committee or health and safety representative
- Use any safety equipment, protective devices, or clothing required
- Do not remove or make ineffective any protective device required by the Company or by the regulations
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob Title: Parts & Service Support Representative - Refuse Equipment SpecialistAt Joe Johnson Equipment London, we are seeking a highly skilled Parts & Service Support Representative - Refuse Equipment Specialist to join our team. As a key member of our sales team, you will be responsible for driving parts and service sales growth for our refuse product...
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob Summary:The Parts and Service Support Representative - Refuse Equipment is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and expert for our refuse products and their activities will provide support to a diverse portfolio of existing and new refuse customers.Key...
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob SummaryThe Parts and Service Support Representative - Refuse is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and expert for our refuse products and their activities will provide support to a diverse portfolio of existing and new refuse customers.Key...
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob Summary:The Parts and Service Support Representative - Refuse is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and expert for our refuse products and their activities will provide support to a diverse portfolio of existing and new refuse customers.Key...
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob Title: Parts & Service Support Representative - Refuse EquipmentAt Joe Johnson Equipment London, we are seeking a highly motivated and experienced Parts & Service Support Representative to join our team. As a key member of our sales team, you will be responsible for driving parts and service sales growth for our refuse product lines within the...
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob Title: Parts & Service Support Representative - Refuse EquipmentAt Joe Johnson Equipment London, we are seeking a highly motivated and experienced Parts & Service Support Representative to join our team. As a key member of our sales team, you will be responsible for driving parts and service sales growth for our refuse product lines within the...
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob Title: Parts & Service Support Representative - Refuse EquipmentWe are seeking a highly motivated and experienced Parts & Service Support Representative to join our team at Joe Johnson Equipment London. As a key member of our sales team, you will be responsible for driving parts and service sales growth for our refuse product lines within the...
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob Title: Parts & Service Support Representative - Refuse EquipmentWe are seeking a highly motivated and experienced Parts & Service Support Representative to join our team at Joe Johnson Equipment London. As a key member of our sales team, you will be responsible for driving parts and service sales growth for our refuse product lines within the...
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob Title: Parts & Service Support Representative - Refuse EquipmentAt Joe Johnson Equipment London, we are seeking a highly motivated and results-driven Parts & Service Support Representative to join our team. As a key member of our sales team, you will be responsible for driving parts and service sales growth for our refuse product lines within the...
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London, Ontario, Canada Joe Johnson Equipment London Full timeJob Title: Parts & Service Support Representative - Refuse EquipmentAt Joe Johnson Equipment London, we are seeking a highly motivated and results-driven Parts & Service Support Representative to join our team. As a key member of our sales team, you will be responsible for driving parts and service sales growth for our refuse product lines within the...
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