Lab Patient Technician

2 weeks ago

Smiths Falls, Canada LifeLabs Full time
Job Summary

We are seeking a highly skilled and compassionate Lab Patient Technician to join our team at LifeLabs. As a key member of our laboratory team, you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business, and will let you see the difference that you make in patients' lives.

Key Responsibilities
  • Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
  • Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
  • Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
  • Maintain client relationships, including responding to inquiries and following up on requests.
  • Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
  • Prepare specimens for transportation and testing.
Requirements
  • Graduate of an approved Laboratory Assistant program or equivalent are preferred.
  • Phlebotomy experience is an asset.
  • Excellent communication skills.
  • Good computer skills with a minimum typing speed of 40 wpm.
  • Strong customer/patient service with the ability to relate to patients and clients even in stressful situations.
  • Strong empathy, flexibility, adaptability to change, and problem solving skills.
  • Ability to maintain the strictest standards of patient privacy and confidentiality.
What We Offer
  • Competitive compensation package.
  • Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
  • Retirement Savings Plan.
  • Vacation and Wellness Days.
  • Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
  • Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

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