Sales Associate

3 weeks ago

Edmonton, Alberta, Canada GROW Women Leaders Full time
About Us

GROW Women Leaders is a dynamic organization dedicated to empowering women, particularly immigrants and BIWoC, to secure employment and advance their careers. We are seeking a highly motivated Sales Associate to join our team.

Job Description

The Sales Associate will play a critical role in assisting customers with their shopping needs, driving sales through excellent customer service, and supporting store operations. This role requires a proactive approach, a positive attitude, and the ability to work effectively both independently and as part of a team.

  • Provide exceptional customer service, answering inquiries, and offering detailed information about merchandise.
  • Offer personalized recommendations based on customer needs and preferences.
  • Maintain a thorough understanding of the store's products, including features, benefits, and pricing.
  • Promote and upsell products to meet sales targets and enhance the customer shopping experience.
  • Stay informed about current promotions, discounts, and sales events.
  • Complete necessary paperwork, including daily sales reports and inventory logs.
  • Stay updated with company policies, procedures, and product information.
  • Report any suspicious activities or discrepancies to management.
  • Participate in sales initiatives, promotions, and store events to boost sales performance.
  • Follow up with customers after purchases to ensure satisfaction and gather feedback.
Responsibilities

The Sales Associate will be responsible for:

  • Offering suggestions based on customer needs and preferences, guiding them towards suitable products.
  • Striving to achieve individual and store sales goals by effectively engaging with customers and closing sales.
  • Staying updated on new products, services, and promotions, and continuing to learn about the industry and customer trends.
  • Following store policies, procedures, and standards, including those related to sales returns and loss prevention.
  • Collaborating with other sales associates and store staff to maintain a cohesive work environment and ensure smooth store operations.
  • Assisting in training new employees, sharing product knowledge, and sales techniques.
  • Referencing complex or unresolved issues to management or appropriate personnel when necessary.
  • Following up with customers after their purchase to ensure satisfaction and encourage repeat business.
  • Assisting with inventory counts, reporting discrepancies, and participating in restocking efforts.
Skills and Qualifications

The ideal candidate will possess:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills to handle customer complaints and resolve issues.
  • Basic computer skills and familiarity with point-of-sale (POS) systems and other retail technologies.
  • Ability to learn and retain information about new products and trends.
  • Accuracy in handling transactions, maintaining inventory, and ensuring merchandise displays are organized and appealing.

To apply, please submit your resume, cover letter, and any relevant certifications. Please include 'Sales Associate' in the subject line. Only selected candidates will be contacted for an interview. Thank you for considering joining our team at GROW Women Leaders.

Requirements

The successful candidate will possess:

  • Bachelor's degree in Business Administration, Marketing, Retail Management, Hospitality Management, or a related field.
  • Minimum of 3 years of experience in related areas.
  • Understanding of the store's products, services, and promotions.
  • Ability to learn and retain information about new products and trends.
  • Accuracy in handling transactions, maintaining inventory, and ensuring merchandise displays are organized and appealing.
  • Ability to work collaboratively with other team members to achieve store objectives and maintain a positive work environment.
  • Strong problem-solving skills to handle customer complaints, resolve issues, and make quick decisions when necessary.
  • Basic computer skills and familiarity with point-of-sale (POS) systems and other retail technologies.

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