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Wealth Management Associate

2 months ago


Guelph, Ontario, Canada RBC Dominion Securities Inc. Full time

Job Summary

The Associate role works closely with other team members to deliver high-quality service to our new and existing clients through ongoing, creative, proactive, and efficient support across day-to-day client service, account administration, and wealth management support.

Key Responsibilities

  • Provide world-class primary service contact to quarterback all client inquiries and requests for your Investment Advisor's book of clients and ensure they are overly satisfied with our service levels.
  • Drive our contact service plan by partnering with the Investment Advisor and Client Experience Associate to support, manage, and track your Investment Advisor's client service plan, including direct and frequent contact with clients to understand and act on their needs.
  • Partner with the Associate team to execute a world-class account opening, setup, and onboarding experience in-person and digitally.
  • Support and execute all day-to-day, seasonal, and ad-hoc account administration and reporting for clients to ensure all accounts are 100% compliant with internal controls and regulatory requirements and clients are receiving core reporting deliverables from our team.
  • Develop and cross-train service knowledge by exposing yourself to all service requests, complex client scenarios, and special projects and effortlessly share your best practices with the team.
  • Promote and support a work environment that inspires innovation, creativity, collaboration, and diversity.

Requirements

  • 3+ years as an Associate.
  • Canadian Securities Course (CSC), Conduct and Practices Handbook Course (CPH).
  • Demonstrated skills in providing world-class client service that will come across as professional, warm, thoughtful, and proactive.
  • Meticulous attention to detail, strong organizational skills, and excellent time management.
  • Demonstrated professionalism and ability to manage highly confidential information.
  • Exceptional verbal and written communication skills – you have the ability to communicate with individuals at all levels and from various backgrounds, with confidence and grace.

Preferred Qualifications

  • Specific experience with RBC Dominion Securities and its software products.
  • Experience with Sales Force or other Customer Relationship Management (CRM) software.
  • Strong proficiency in video conferencing and messenger service applications (Slack, WebEx Teams, Microsoft Teams, Zoom, etc.).
  • Strong proficiency in Microsoft Office Products: Outlook, Word, PowerPoint, Excel, etc.

What's in it for you?

At RBC Dominion Securities Inc., we strive to attract and retain exceptional individuals by nurturing a diverse, equitable, and inclusive environment that is well-resourced, experienced, and engaged for career growth and personal development without compromising on competitive compensation, life-work balance, and service impact beyond the business.

While working on our mission, some of the benefits our team members enjoy are:

  • Competitive base salary and variable performance bonuses.
  • Comprehensive health benefits, matching employee savings programs, and participation in the RBC Pension program.
  • A world-class training program in financial services.
  • Competitive team and office perks including strong vacation, personal, sick, and flex day policies.
  • Hybrid work environment with vibrant office culture: additional flexibility as needed to accommodate life as things come up.
  • Fun team events and social activities.
  • Ability to make a difference and a lasting impact.