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Product Specialist

2 months ago

Brampton, Ontario, Canada OpenRoad Auto Group Full time
About OpenRoad Auto Group

We are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to provide an exceptional customer experience and to become the national leader in customer satisfaction.

Job Title: Product Advisor

We are seeking a highly motivated and customer-focused Product Advisor to join our team at OpenRoad Honda. As a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles.

Key Responsibilities:
  • Provide exceptional customer service by determining each prospective client's vehicle needs and promoting new business.
  • Sell new and pre-owned vehicles, and demonstrate vehicles (includes test drives).
  • Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
  • Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment.
  • Use closing techniques effectively and be profit-minded when closing.
  • Deliver new and pre-owned vehicles to customers and ensure the customer understands the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
  • Set goals for each month's productivity and plan and organize how to reach those objectives.
  • Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
Requirements:
  • Good interpersonal skills and ability to communicate with others.
  • Ability to work effectively with all levels of the organization.
  • Strong computer skills (internet & MS Office), with ability to maintain records using a computerized system.
  • Effective negotiation skills, with ability to make sound decisions in a manner consistent with the essential job functions.
  • A Current OMVIC License and a valid Ontario Driver's License with a good driving record.