Restaurant Operations Supervisor

2 days ago


Sherwood Park, Alberta, Canada TIM HORTONS Full time

About the Role

We are seeking a skilled Restaurant Manager to join our team at Tim Hortons. As a key member of our restaurant operations team, you will be responsible for overseeing the daily activities of our restaurant, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness.

Key Responsibilities

  • Leadership
    • Supervise and motivate a team of 11-15 employees
    • Conduct performance reviews and provide coaching and development opportunities
  • Operations
    • Plan, organize, direct, control, and evaluate daily restaurant operations
    • Ensure excellent customer service and handle customer complaints
  • Inventory and Supplies
    • Manage inventory and maintain adequate stock levels
    • Organize and maintain inventory, including ordering and receiving supplies
  • Health and Safety
    • Ensure compliance with health and safety regulations and policies
  • Marketing and Promotion
    • Participate in marketing plans and implementation
  • Employee Support
    • Support social and labour market integration of newcomers and refugees
    • Provide awareness training to employees to create a welcoming work environment for persons with disabilities, newcomers, and refugees
    • Offer mentorship programs for newcomers and refugees

Requirements

  • 2 years to less than 3 years of experience in a similar role
  • Secondary (high) school graduation certificate or equivalent
  • Excellent leadership, communication, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong customer service and conflict resolution skills

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