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Customer Experience Champion
1 week ago
Job Title: Customer Experience Champion
Company Overview:
Altruck International Truck Centres is a dynamic and growing company committed to delivering outstanding customer experiences.
Salary: $47,500.00-$52,000.00 per year
Job Description:
The successful candidate will be responsible for ensuring seamless client onboarding, managing pilot programs, and conducting regular business reviews with existing customers.
Key Responsibilities:
• Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our products/services.
• Pilot Programs: Manage pilot programs for new clients, ensuring their needs are met and gathering feedback to refine our offerings before full implementation.
• Quarterly Business Reviews (QBRs): Conduct regular QBRs with existing clients to assess their progress, review goals, and identify opportunities for improvement.
Required Skills and Qualifications:
• Bachelor's degree in Business, Marketing, or a related field preferred or equivalent experience.
• Proven experience in customer success, account management, or a related role.
• Excellent communication and interpersonal skills.
• Strong command of the English language.
• Strong problem-solving abilities and a proactive mindset.
Benefits:
• Competitive salary and performance-based incentives.
• Health, dental, and vision benefits.
• Paid time off and flexible work arrangements.
• Professional development opportunities.
Work Environment:
Altruck International Truck Centres values diversity and inclusion in the workplace. We welcome applicants from diverse backgrounds and offer a positive and inclusive work environment.