Service Advisor
4 weeks ago
Job Summary: We are seeking a proactive Service Advisor to join our team at The 401 Group of Companies. As a Service Advisor, you will play a crucial role in providing exceptional customer service and helping customers with automotive challenges.
Key Responsibilities:
- Ascertain auto services by listening to customers' descriptions of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor, calculating customers' payments, including deductibles.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering RO into the service database system.
- Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customers' approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Maintain accurate records by recording problems and corrective actions planned.
- Update job knowledge by participating in educational opportunities and reading manufacturers' publications.
- Other duties as assigned.
Requirements:
- Excellent customer service skills.
- Minimum - years in a customer service role.
- Auto experience considered an asset.
- Valid G Drivers License.
- Able to work flexible hours within our business hours, including Saturdays.
About Us: The 401 Group of Companies is a privately owned and % Canadian company. We offer a high-energy, fast-paced, and fun work environment with various initiatives and rewards. We provide individual and team-oriented coaching, mentoring, and training, as well as opportunities for career path planning, growth, and advancement from within. We also offer health & wellness benefit enrollment opportunities, employee referral bonus opportunities, employee pricing on parts, service, and at the Blackshop Restaurant and Wine Bar, a corporate swag e-site for employees exclusively, Perkopolis enrollment, and on-site parking.
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