Service Technician

1 month ago

St John's, Newfoundland and Labrador, Canada GoodLife Fitness Full time

About the Role

The Service Technician role is a key position within our Club Operations team, responsible for ensuring the highest function of all aspects of member-facing and associate areas. This role requires a strong technical background and excellent communication skills to effectively report on work progress and completion, and communicate with stakeholders across the Club Operations teams.

Key Responsibilities

  • Perform service and repairs across multiple locations, utilizing maintenance software to obtain service requests and prioritize work according to department mandates.
  • Create service requests to supplement input from Club staff to ensure all issues are tracked and repaired, and support specialist teams as required to help execute on larger projects.
  • Report on work progress and completion, apply service notes and costs, and update individual work orders for visibility across departments.
  • Order parts and materials via our Purchasing team, and recognize where extra support is needed to manage total workload, communicating with manager to supplement with extra resources where required.
  • Communicate with stakeholders within our department, and across the Company, to maintain a clear understanding of progress, and initiate updates with Club General Managers and support staff to ensure they have a clear picture of outstanding issues.
  • Work directly with Service Coordinators and Purchasers to document any needs or support required, and update RFM on scheduling / external service support needs / larger issues.
  • Practice safe working habits at all times, and follow all health & safety best practices when carrying out service and maintenance.
  • Obeys all traffic laws and practice safe and professional driving habits in company vehicles.

Requirements

  • High school diploma
  • Trade certificates / fitness equipment service program an asset
  • Valid driver's license

What We Offer

  • Ongoing training and development to ensure a long and successful career path
  • Career advancement opportunities
  • Competitive Total Rewards Package
  • FREE Fitness membership
  • Fun and energetic atmosphere to come to every day

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