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Customer Service Representative

3 weeks ago

Halifax, Nova Scotia, Canada MCI Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional service to our clients through phone, email, or chat interactions.

Job Description:
  • Handle Inbound Calls: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
  • Resolve Customer Issues: Troubleshoot problems, empathize with customers, and offer solutions that meet their needs.
  • Maintain Accurate Records: Document customer interactions, update records, and ensure compliance with company policies and procedures.
Requirements:
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Customer-Focused: Prioritize customer satisfaction, respond to concerns, and maintain a positive attitude in high-pressure situations.
  • Technical Skills: Proficient in using computer software, hardware, and equipment, with the ability to learn new systems and technologies quickly.