Chief Operating Officer

4 days ago

Mississauga, Ontario, Canada Gate Gourmet Full time
Main Responsibilities

The Chief Operating Officer will be responsible for establishing and maintaining annual budgets, profit objectives, and ensuring the financial and operational performance of each Unit through effective management of each leadership team and collaboration with Finance.

The ideal candidate will maintain an up-to-date knowledge of the specific Key Performance Objectives (KPI's) and other operational performance goals of each Unit, adjusting annually as Global objectives evolve. They will initiate corrective action plans to ensure individual and team efforts are adjusted as needed to stay on track in efforts to achieve profit and performance objectives.

The Chief Operating Officer will ensure customer specifications are clearly understood and that all products and services are being prepared and/or performed to the customer's satisfaction, as reported through regular surveys. They will collaborate with the Commercial team to develop and maintain good customer relations through periodic meetings at individual airports and corporate offices.

The Chief Operating Officer will ensure Unit Management teams are complying with all corporate Quality and Safety training and tracking programs to ensure food safety, accident, and injuries goals are met.

They will establish and direct a regional labor control plan designed to meet future staffing needs of each Unit, with emphasis on professional development of internal candidates for promotion through ensuring widespread participation in performance management programs.

The Chief Operating Officer will direct the establishment of, and ensure the execution of, routine and preventive maintenance programs for all kitchen equipment (cooling, heating, refrigeration) to minimize cost and increase the planned life of these assets.

They will direct and coordinate regional planning for construction of new and/or expanded facilities to include capital planning, capacity studies, feasibility analyses, and facility layout and design.

The Chief Operating Officer will develop short and long-range strategic plans, both financial and non-financial, for each Unit.

They will ensure compliance with all local, state, and federal laws governing the conduct of business and ensure understanding and compliance with all corporate policies, procedures, and collective bargaining agreements.

The Chief Operating Officer will achieve operation/organizational goals by establishing standards and procedures; measuring results against plans and KPI's; evaluating and improving methods; course correcting as necessary. They will utilize corporate assets, including but not limited to Lean/Opex, Human Resources, Labor Relations, IT, SAP, and CIM representatives to support goal achievement.

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