Field Service Engineer

1 day ago


Ottawa, Ontario, Canada Cummins Inc. Full time
Job Overview

Cummins Inc. is a leading manufacturer of diesel and natural gas engines. We are seeking an experienced Field Service Technician to join our team in Thunder Bay.

This role involves traveling to various locations from Winnipeg to Thunder Bay, providing maintenance and repair services for engines and related components. The successful candidate will be responsible for completing preventative maintenance activities, diagnosing and repairing basic issues, and maintaining accurate documentation.

The ideal candidate should have a strong technical background, excellent communication skills, and the ability to work independently with minimal supervision.

We offer a competitive salary, benefits package, and opportunities for professional growth and development.

Key Responsibilities

- Complete preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.
- Engage customers in a courteous and professional manner, anticipating and ensuring prompt and efficient attention to their needs.
- Apply specialized tools and follow documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
- Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identify additional service opportunities with customers.
- Complete training in line with skill and business requirements.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation and report any issues/incidents to site management and their supervisor.

Qualifications and Requirements

- Red seal certification
- Vocational diploma from relevant technical institution
- Locally valid driving permit
- NORCAT certification is an asset
- This position may require licensing for compliance with export controls or sanctions regulations
- Minimal level of workshop-related experience required
- Basic level knowledge of and/or experience with engine products
- Basic electrical knowledge is also an asset

Benefits

- Competitive salary commensurate with experience
- Comprehensive benefits package, including medical/dental/life insurance, health savings account, and company pension plan
- Opportunities for professional growth and development
- Relocation assistance available

About Cummins Inc.

Cummins Inc. is a global power leader that designs, manufactures, distributes, and services diesel and natural gas engines and related technologies. We are committed to making people's lives better by powering a sustainable future.

We are an equal opportunity employer and welcome applications from diverse candidates.

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