Assistant, RES, Records and Registration

2 months ago


Vancouver, British Columbia, Canada Langara College Full time
Job Summary:

The RES Assistant provides critical support to the RES unit, serving as the primary point of contact for students, staff, and external stakeholders. This role requires exceptional customer service skills, with a focus on providing timely and accurate information and assistance.

Key Responsibilities:
  • Provide clerical support and data entry services in the provision of RES services to students and clients.
  • Assist in changes to RES services, processes, and projects, ensuring seamless implementation and minimal disruption.
  • Work collaboratively with senior team members to apply and adhere to College policies, procedures, and standards.
  • Develop and maintain effective relationships with students, staff, and external stakeholders, providing excellent customer service and support.
  • Contribute to the development and implementation of RES services, processes, and projects, ensuring alignment with College goals and objectives.
Qualifications:
  • Grade 12 completion plus one (1) year post-secondary certificate in a related discipline.
  • One (1) year of related experience in providing customer service and/or clerical support, preferably in an educational environment.
  • An equivalent combination of experience and education may be considered.
  • Experience with an integrated student record system (e.g. Banner) or similar computerized system, preferred.
  • Working knowledge of post-secondary policy and procedures, programs, and registrarial processes, preferred.
  • Working knowledge of the BC post-secondary system, preferred.
Skills and Abilities:
  • Excellent written and verbal communications skills.
  • Excellent ability to pay attention to detail and enter data accurately.
  • Excellent organizational skills and ability to set priorities when encountering conflicting demands.
  • Demonstrated ability to provide excellent customer service, respond to enquiries, and provide information, assistance, and related services to the general public, faculty, staff, and students.
  • Ability to work well under pressure, dealing with a constant flow of enquiries, requiring endurance and stamina and the need to stay focused over prolonged periods of time.
  • Ability to work with challenging or difficult situations.
  • Ability to work independently and in a team environment.
  • Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
  • Ability to investigate and listen in order to solve problems and provide solutions.
  • Excellent ability to maintain collegiality, team work, and a respectful workplace environment.
  • Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals.
  • Ability to ensure that all employee and customer interactions are respectful, service-focused, and collegial.
  • Ability to support RES team in change management, which may include enhancing activities that drive change in collaboration with the change team.
  • Ability to interpret and apply College, government, and departmental policies, procedures, and guidelines.
  • Ability to exercise judgement, tact, and discretion.
  • Ability to maintain confidentiality of records and information.
  • Intermediate level in the use of standard computer applications, including word processing (Word), spreadsheets (Excel), presentation (PowerPoint), and email.
  • Ability to achieve a keyboarding speed of 40 wpm.
Work Schedule:

8:45am - 5:00pm, Monday to Friday. This position is subject to the compressed work schedule. After the training period, the option for a hybrid schedule will be available.



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