Utility Operations Quality Assurance Specialist

7 days ago


Toronto, Ontario, Canada Toronto Hydro Full time
Quality Assurance Specialist Role

The Utility Operations Quality Assurance Specialist is responsible for ensuring high-quality customer experiences through effective testing and analysis of business processes at Toronto Hydro. This specialist will work closely with various stakeholders, including business stakeholders and Information Technology.

The ideal candidate will possess experience in system testing, analysis of business processes, and identification of improvement opportunities. Strong analytical skills, business acumen, and excellent communication abilities are essential for success in this role.

Key Responsibilities:

  • Manage centralized planning, scheduling, monitoring, and control of testing activities and tasks for all customer care systems.
  • Schedule tests for execution, monitor, measure, control, and report on test progress, product quality status, and test results.
  • Plan test strategy, obtain stakeholder agreement, determine required elements to be tested, lead team to develop test scripts, and execute system testing.
  • Develop work plans, provide project status updates, establish quality standards, and milestones. Identify skill gaps and make recommendations for training and/or education sessions.


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