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Store Operations Manager

2 months ago

Powell River, Canada Winners Full time

Leadership Opportunity at Winners



At Winners, we are committed to delivering an exceptional shopping experience to our customers. We are currently seeking a highly motivated Store Operations Manager to join our team. This role is perfect for individuals who are passionate about leadership, customer service, and retail operations.



Key Responsibilities


  • Overall accountability to support store sales results, expense management, and customer satisfaction by managing assigned areas including merchandising and presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping and receiving.
  • Communicate and execute action plans to Associates on upcoming projects, targets, priorities, company initiatives, events, promotions, or any other store initiatives.
  • Accountable to support established store sales, expense targets, and customer service metrics by implementing strategies with impact to store payroll, store budgets, loss prevention, and improving customer service.
  • Support competitive analysis of other retailers on merchandise mix, inventory levels, customer demographics when sales have been impacted due to cannibalization, market, or competition changes to inform recommendations to District Managers and Business Development teams.


Requirements


  • Minimum 2 to 3 years supervisory experience in Retail including but not limited to operations, customer service, merchandising, people management, health and safety, and loss prevention.
  • Demonstrated management skills with the ability to positively influence management and staff to act in the best interest of the Company by providing advice, feedback, and guidance to resolve problems.
  • Strong communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering, and coaching.


At TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.