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Loyalty Program Operations Specialist
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">Wyndham Hotels & Resorts, Inc. is a leading hospitality company that operates a portfolio of 20 hotel brands in over 80 countries. With a rich history dating back to 1930, our company has grown to become one of the largest hotel franchise companies in the world. Our mission is to make hotel travel possible for all by providing exceptional experiences to our guests and partners.
Job Description:
">We are seeking a highly skilled Loyalty Product Management Analyst to join our team in Saint John, New Brunswick. As a key member of our loyalty product management team, you will play a critical role in supporting the administration of our loyalty platform and its many integrations. Your responsibilities will include helping to develop and execute a robust roadmap that delivers value to our program's members, franchisees, and team members. You will also collaborate closely with internal stakeholder groups, including loyalty strategy, loyalty partnerships, loyalty operations, marketing and CRM, financial partnerships, digital, information technology, call center, and finance.
Key Responsibilities:
- Participate in user acceptance testing of program enhancements, fixes, and larger project releases, including authoring test cases, regression testing, and post-production validation to ensure quality across team deliverables, cross-functionally as needed.
- Provide general program and technical operations support for stakeholder teams (i.e., batch award processing, promotion configuration and testing, research of property and member issues, Jira/Confluence administration, data pulls, etc.).
- Triage and manage successful remediation of production and lower environment defects.
- Solicit and review customer feedback across members, franchisees, and call center agents to identify opportunities to improve the loyalty platform and its integration points.
- Analyze existing program operations and processes to identify, recommend, and assist in implementing solutions to drive operational efficiency.
Requirements:
">To be successful in this role, you will need to have:
- A strong sense of ownership and accountability, with a proactive attitude.
- Engaging and effective verbal and written communication skills.
- Project execution in all areas of a software development lifecycle, with an interest in product management and loyalty.
- Detail-oriented and thorough, while supporting multiple initiatives simultaneously.
- Basic data analysis skills (Excel skills, understanding of databases).
- The ability to innovate, collaborate, think big, and have fun.
What We Offer:
">At Wyndham Hotels & Resorts, we offer a competitive salary and benefits package, as well as opportunities for growth and development through best-in-class training and career development, leadership training, mentorship opportunities, and educational support. We value diversity, equity, and inclusion and strive to create a workplace culture that supports team members of all backgrounds and experiences. If you are passionate about delivering exceptional guest experiences and driving business results, we encourage you to apply for this exciting opportunity.
