Digital Client Success Strategist

5 days ago


Montreal, Quebec, Canada Evolving Web Full time

We are seeking a highly skilled Digital Client Success Strategist to join our team at Evolving Web. As an Account Manager, you will be responsible for fostering client relationships and building success through technical and creative strategies.

About the Role

In this role, you will serve as the lead point of contact for clients, working on both large-scale web design and development projects and ongoing evolution and support projects. You will deepen your understanding of Evolving Web's services and strengths and how we support our clients.

Key responsibilities include:

  • Serving as the lead point of contact for clients
  • Deepening your understanding of Evolving Web's services and strengths
  • Understanding each client's business model
  • Building and maintaining strong, long-lasting client relationships
  • Negotiating contracts with new clients and managing contract renewals
  • Developing trusted relationships with stakeholders
  • Ensuring the timely and successful delivery of projects according to customer needs and objectives
  • Clearly communicating the progress to clients and to the leadership team

You will work closely with the sales team to understand client needs and look for opportunities to expand our service offering. Additionally, you will forecast and track key account metrics and report on the status of all accounts.

About You

To succeed in this role, you will have 3-5 years of agency experience, preferably in digital marketing. You will have a proven track record of successfully managing web design and development projects and an understanding of Evolving Web's services and how to position them.

Your skills and qualifications should include:

  • 3-5 years of agency experience in digital marketing
  • A proven track record of successfully managing web design and development projects
  • An understanding of Evolving Web's services and how to position them
  • Excellent listening and communication skills
  • Good estimation skills
  • Familiarity with digital best practices, technologies, and trends
  • Motivation by managing client relationships and handling multiple projects at once
  • Comfortable with public speaking and presenting to stakeholders
  • Experience using CRM and project management software
  • Experience tracking goals and results
About the Opportunity

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our hybrid work schedule allows for three days in the office and two days working remotely each week.



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