Optical Associate

1 month ago


Toronto, Ontario, Canada FYidoctors Full time

About FYidoctors

We are a leading provider of eye care services in Canada and the USA, with a strong commitment to patient well-being and satisfaction. Our doctor-led approach has enabled us to rapidly grow from 30 locations to over 350 in 15 years, with a team of over 3,000 dedicated professionals serving thousands of patients every day.

We strive to maintain a positive and supportive work environment where all our people can thrive and grow. Our goal is to have a meaningful impact on people's lives while also having fun doing it.

Key Responsibilities

  • Deliver world-class service to patients, providing exceptional customer care and ensuring a positive experience.
  • Educate clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality.
  • Inform patients about advances in corrective eyewear solutions and assist with the selection of frames to suit their aesthetic and performance needs.
  • Interpret optical prescriptions as written by an optometrist and perform frame and facial measurements to ensure correct fit and positioning of new eyewear.
  • Place Contact Lens orders and assist with fittings.
  • Communicate with patients in person, by phone, and by email, providing excellent customer service and resolving any issues promptly.
  • Manage appointment bookings, prescription printouts, and billing and payments.
  • Warmly greet patients as they enter our clinic and uphold excellent customer service standards using charisma and problem-solving skills.

Requirements

  • Previous experience in a customer-facing, preferably retail environment is preferred.
  • Previous optical experience is considered an asset.
  • Passionate about customer service and able to provide exceptional patient care.
  • A high level of comfort using technology and computers.
  • Able to multi-task in a fast-paced environment.

We appreciate your interest in FYidoctors and look forward to reviewing your qualifications. If there's interest in moving forward, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged – we will have other opportunities.


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