Lead QA Engineer

4 weeks ago

Ottawa, Ontario, Canada British Council Full time

Role Purpose

As a Lead QA Engineer at the British Council, you will drive the quality agenda within a team of engineers and designers. Your role will involve defining quality expectations for products or services and developing strategies to meet those expectations. You will contribute to the team's approach to the software development process and work with Product and other Engineering leads to ensure compliance with external governance and policies.

Key Focus Areas

  • Creating digital products that attract and retain customers, delivering business value through digital design and delivery expertise.
  • Developing and optimising digital platforms that provide seamless customer interactions and use scalable and secure capabilities.
  • Enhancing digital capability across the organisation.
  • Enabling growth, impact and efficiency through technology.

Accountabilities/Responsibilities:

  • Provide support and mentoring to other QA engineers in the QA community of practice, professional growth, and project objectives.
  • Ensure quality standards and best software testing practices are understood and adhered to, along with coaching, mentoring, influencing colleagues, and delivering sourcing and supplier management leadership across the digital enterprise.
  • Participate in recruiting and hiring activities, identifying top talent and contributing to the development of a high-performing engineering team.
  • Collaborate with product managers, your team, and other stakeholders to plan and lead quality on engineering stories.
  • Lead on the application of standards and methods to ensure compliance and responsibility for all the stages and iterations of a software development project. Use JIRA to document, prioritize, and track defects, ensuring clear communication product/service teams for resolutions.
  • Contribute to the technical design and implementation of scalable and reliable systems to support product/service delivery.
  • Create detailed, comprehensive, and well-structured test plans and test cases, ensuring clarity and reproducibility. Work with other engineers to integrate automated tests into CI/CD pipelines, promoting early defect identification and resolution. Additionally, conduct exploratory tests to identify defects not captured through automated tests, relying on creativity and domain expertise.
  • Identify potential risks and vulnerabilities in systems and implement appropriate security measures to mitigate them.
  • Ensure compliance with industry standards, regulations, and data privacy requirements in the design and implementation of solutions.
  • Implement and maintain robust monitoring and logging mechanisms to detect and respond to potential security breaches or compliance issues.
  • Collaborate with product leads and business analysts to understand customer needs.
  • Proactively identify opportunities for cost optimisation and efficiency improvements in Backend systems while balancing business needs and quality standards.

Requirements of the role:

  • 3+ years of experience in Quality Assurance, with a focus on both manual and automated testing in agile development environments.
  • Strong proficiency in functional and performance test tools such as Playwright, Cypress, Selenium, Appium, TestNG, and JUnit, and scripting experience in languages such as Java, Python, or JavaScript.
  • Deep understanding of various testing methodologies (e.g., Black-box, White-box, Load, Stress, Performance, and Regression testing).
  • Experience with testing frameworks and BDD tools like Cucumber or SpecFlow.
  • Solid knowledge of RESTful APIs, able to test API endpoints, understand response codes, and validate response data.
  • Familiarity with both relational and NoSQL databases, capable of writing basic queries to validate data integrity and consistency.
  • Experience with CI/CD tools (e.g., Jenkins, GitLab CI) to integrate and automate test suites.
  • Knowledge of cross-browser testing tools and mobile application testing.
  • Strong understanding of software development life cycle (SDLC) and QA's role in it.
  • Skilled in defect tracking tools (e.g., JIRA, Bugzilla) and test management tools.
  • Knowledge of web technologies (e.g., HTML, CSS, JavaScript) to debug and identify UI issues.
  • Experience with performance testing tools (e.g., JMeter, LoadRunner).
  • Excellent written and oral communication skills, able to document test cases, test plans, and defects effectively.
  • Written and verbal proficiency (CEF 1) in English is required.
  • Continuous learning through online courses, workshops, and industry conferences to stay updated with emerging technologies and best practices in Quality Assurance.

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