Fire Safety Support Specialist
3 weeks ago
We are seeking a Fire Safety Support Specialist to join our team at The Oyster Partnership.
Salary: £32,000 - £40,000 per annum.
Job Description:
Overview: As a Fire Safety Support Specialist, you will play a pivotal role in supporting our Fire Safety team to deliver an excellent and efficient service to all our customers. You will contribute to achieving resident satisfaction targets across all areas of service delivery within the Fire team.
About the Role: Based in Walton on Thames, Surrey, you will work in a hybrid environment. As a Resident Liaison Officer (RLO) focusing on fire safety, compliance, and cladding projects, you will act as the primary point of contact for residents affected by essential building safety works.
Your Responsibilities:
- You will serve as the main contact for residents during fire safety, cladding remediation, and compliance projects.
- Provide clear, timely updates to residents on the scope, timeline, and impact of works.
- Address resident queries and concerns promptly, with sensitivity and professionalism.
- Organize and facilitate meetings, drop-in sessions, and consultations to keep residents informed and involved.
Support During Works: Ensure residents are supported through any temporary relocations, access requirements, or disruptions caused by the works.
Compliance and Fire Safety: Communicate fire safety measures and compliance requirements to residents, ensuring understanding and cooperation.
Complaint Handling: Act as the first point of contact for resident complaints related to fire safety, compliance, or cladding works.
Data and Reporting: Maintain accurate records of resident engagement, feedback, complaints, and resolutions.
Partnership Working: Work collaboratively with the Stock Investment, Compliance, and Health & Safety teams, as well as external contractors and consultants, to ensure smooth project delivery.
About Us: The Oyster Partnership is committed to providing a safe and supportive environment for our residents.
This is a unique opportunity to join our team and make a real difference in the lives of our residents.
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